top of page

Common Queries

You Asked, We Answered

What payment methods do you use?

  • Accepted Credit Cards: VISA, Master Card, American Express, Discover, JCB, Diners and UnionPay (UnionPay is not yet available to all users)

  • Accepted Debit Cards: Visa & MasterCard.

  • We also accept Paypal 

What is the quality of your hair?

Our hair quality is 100% Indian Virgin Hair. We take pride in selling our customers 10A grade hair. We sell unprocessed hair which shows a soft and bouncy texture with every use.

What is your return policy?

Instruction for Return:
1) All orders must be returned within 30 days from the purchase date.  We provide full refund if we detect manufacturer defect.  Please contact our customer service department within 7 days from the delivery date.
2) All items must be returned in its original, factory condition, (unaltered, unworn, undamaged and with tags attached with the original packaging) as we do not sell refurbished or previously owned products.  Please make sure the product is INTACT and the LACE has NOT been cut.  
3)  Once the returned package is received & inspected, your refund will be processed and automatically applied to your original payment account.  Buyer are responsible for the return shipping charge.
Once the return has been authorized assigned returned item(s) will be allowed to be returned for refund.

bottom of page